FAQ/Store Policies

Q: How do I say “Kenai” and what does it mean?

A: It’s pronounced “KEY-nigh” and refers to the Kenai River in Alaska, one of the most prolific Salmon fisheries in the world. It’s also known for very frequent Human/Bear interface. The founder of GunfightersINC grew up in the Kenai region and after developing our Chest Holster, his experiences growing up influenced the name.


Q: What timeline am I looking at to receive my order?

A: Custom Order build time is 4-5 Weeks. If you need your gear faster, please take a look at our Quick Ship Items (Ships in 1-3 days), Amazon webstore (Ships in 1-3 days), or the Expedited Build time option at checkout on our website (Ships in 1-3 business days, on custom orders)


Q: How will you ship my order?

A: By default we ship all orders USPS Priority Mail. This allows for fast shipping rates at a relatively low cost. Please make sure your shipping address is deliverable via USPS. If USPS will not work for, please contact us and we can arrange a different shipping method.


Q: What does Gen 2 Holster mean?

A: Over the last few years we have been able to greatly improve our manufacturing techniques, enabling us to custom build our own vacuum molds with CAD/CNC. Any Gen2 will feature tighter, crisper lines, smaller form factor and overall a better look and feel to product.


Q: Can you build a holster for a firearm that is not listed?

A: Potentially. We may be able to source a mold or dummy gun. Due to the changes in Washington state firearm laws we are currently unable to accept FFL transfers.


Q: I’m really big, is the Harness on the Kenai going to fit me?

A: We build the Kenai to fit someone with up to 55″ chest and 6’5″. If you need bigger, choose the XL option on your custom holster configurator.


Q: What is warranty on GunfightersINC products?

A: Lifetime unconditional guarantee against breakage, defects or workmanship issues. depending on the situation, we will replace, repair or refund. Please contact us before sending the item back and place a note in the box so we know who it is from and what work needs to be done.


Q: My holster is too tight/loose/doesn’t fit right. What can I do?

A: We want to make things right – please email customersupport@gunfightersinc.com and let us know what needs changes. We will walk you through adjustment procedures or offer you a return label to allow us to adjust your gear at no charge to you. Please place a note in the box so we know who it is from and what work needs to be done.


Q: What’s your return policy?

A: We strive to offer excellent customer service. Returns and exchanges are handled on a case by case basis. We are a small business and cannot guarantee that we can handle every request but we will try to do our best to take good care of you. Treat us with kindness and respect, and you can expect to be met in kind.

Custom require that you pay for return shipping costs and subject to a 30% restocking fee. Quick ship items require that you pay for return shipping costs with no restocking fee. Upon receipt of the item we will provide a refund.


Q: I just ordered “x” but I changed my mind and now want “y”.

A: This will be handled on case by case basis. In general you need to let us know of any last minute changes you’d like within 3 Business days of ordering. Beyond that there is a good chance that your order is somewhere in the build process and changes will result in wasting material or a huge hassle for our staff.


Q: Can I place an order over the phone?

A: We prefer not to take orders over the phone, because verbal orders have a much higher potential of having incorrect details entered. You need to be 100% certain with the order confirmation we give you. However, If you are uncomfortable with placing an order online, or having an issue with our website, we are happy to help.


Q: Where are you located?

A: We are located in Cascade Mountains near Leavenworth, WA.


Q: Can I come check out your operation or buy products at your physical location?

A: Unfortunately we are not open to the general public. We do not have a public store front and do not keep a large amount of holsters in stock.


Q: I have a Glock, and I see you offer something called an MOS. What is MOS? Does my Glock have it?

A: The MOS (Modular Optics System) is a factory red dot sight mounting system available for select models of Glocks. If you are unsure of what it is, or if you haven’t bought your Glock in the last year chances are it does not have the system.


Q: Does my firearm have an extended slide release?

A: Extended slide releases are aftermarket add-ons most commonly installed in Glocks and 1911s. If you have not modified your firearm from the standard factory configuration there is no need to select “extended slide release.”


Q: Do your holsters work with Gen 5 Glocks?

A: Yes, all our molds are set up to accommodate all generations of Glocks, including the Gen5.


Q: What camo pattern or color works best for a certain environment?

A: This is a difficult question for us to answer; however the following is a general suggestion:

Best all-around: MAS Grey or Storm Grey.

Arid or Dry environments: Multicam Arid, Kryptek Nomad, ATACs AU, Hexcam WASTELAND7 , Coyote Tan.

Transitional Environments : Multicam, Kryptek Highlander, Next Camo Vista, Next Camo Bonz, HEXCAM5, MAS Grey.

Forest or Jungle: Multicam TropicOD Green, Kryptek Mandrake, Hexcam Wychwood9, Next Camo Vista.

Alpine or Mountain environments: Kryptek Highlander, Multicam, Kryptek Altitude, Next Camo Vista, MAS Grey.

Snow: Kryptek Yeti

Urban: Storm Grey, Multicam Black, Kryptek Raid, Kryptek Typhon, MAS Grey.

Everyday carry, discrete: Carbon Fiber (looks great with coyote or storm grey back shell), Coyote, MAS grey, Black, Storm Grey.

Open carry/Range/Just for Fun: Next Camo Vista PINK, Carbon Fiber, Pink, Next Camo Bonz, and soon to be released novelty patterns (American flag, Constitution, etc)

 


Other store policies that you should be aware of:

  • We try our best to keep all color and camo options in stock at all times. However occasionally unforeseen circumstances such as a backordered or delayed material shipment or a sudden popularity of a specific color may cause a delay in order timeline. If this occurs, we will contact you with alternatives to get your gear as quickly as possible.
  • We use PayPal as our payment processor – please make sure if you have a PayPal account associated with the email address you use that the Card information is not outdated or bad. This is the number one cause of checkout issues. We use PayPal because they are secure for both you and us – and we never have to see your CC/Debit card numbers or any other personal information beyond your shipping address.