FAQ/Store Policies

Q: How do I say “Kenai” and what does it mean?

A: It’s pronounced “KEY-nigh” and refers to the Kenai River in Alaska, one of the most prolific Salmon fisheries in the world. It’s also known for very frequent Human/Bear interface. The founder of GunfightersINC grew up in the Kenai region and after developing our Chest Holster, his experiences growing up influenced the name.


Q: What timeline am I looking at to receive my order?

A: Custom Order build time is 4-5 Weeks. If you need your gear faster, please take a look at our Quick Ship Items (Ships in 1-3 days), Amazon webstore (Ships in 1-3 days), or the Expedited Build time option at checkout on our website (Ships in 1-3 business days, on custom orders)


Q: What kind of retention does GunfightersINC holsters have?

A: GunfightersINC Holsters all use Level 1 Passive Retention based off friction. Proper fitment will not let the firearm come out unless drawn properly and with intent. We don’t believe in having screws that come loose and or fall out rendering your holster useless and leaving your firearm unsecured. As well as not having screws we do not use a mechanism or clasp you have to fiddle with while trying to draw your firearm in a threatening situation.

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Q: How will you ship my order?

A: By default we ship all orders USPS Priority Mail. This allows for fast shipping rates at a relatively low cost. Please make sure your shipping address is deliverable via USPS. If USPS will not work for, please contact us and we can arrange a different shipping method.


Q: What does Gen 2 Holster mean?

A: Over the last few years we have been able to greatly improve our manufacturing techniques, enabling us to custom build our own vacuum molds with CAD/CNC. Any Gen2 will feature tighter, crisper lines, smaller form factor and overall a better look and feel to product.


Q: Can you build a holster for a firearm that is not listed?

A: Potentially. We may be able to source a mold or dummy gun. Due to the changes in Washington state firearm laws we are currently unable to accept FFL transfers.


Q: I’m really big, is the Harness on the Kenai going to fit me?

A: We build the Kenai to fit someone with up to 55″ chest and 6’5″. If you need bigger, choose the XL option on your custom holster configurator.


Q: What is warranty on GunfightersINC products?

A: Lifetime unconditional guarantee against breakage, defects or workmanship issues. depending on the situation, we will replace, repair or refund. Please contact us before sending the item back and place a note in the box so we know who it is from and what work needs to be done.


Q: My holster is too tight/loose/doesn’t fit right. What can I do?

A: We want to make things right – please email customersupport@gunfightersinc.com and let us know what needs changes. We will walk you through adjustment procedures or offer you a return label to allow us to adjust your gear at no charge to you. Please place a note in the box so we know who it is from and what work needs to be done.


Q: What’s your return policy?

A: We strive to offer excellent customer service. Returns and exchanges are handled on a case by case basis. We are a small business and cannot guarantee that we can handle every request but we will try to do our best to take good care of you. Treat us with kindness and respect, and you can expect to be met in kind.

Custom require that you pay for return shipping costs and subject to a 30% restocking fee. Quick ship items require that you pay for return shipping costs with no restocking fee. Upon receipt of the item we will provide a refund.


Q: I just ordered “x” but I changed my mind and now want “y”.

A: This will be handled on case by case basis. In general you need to let us know of any last minute changes you’d like within 3 Business days of ordering. Beyond that there is a good chance that your order is somewhere in the build process and changes will result in wasting material or a huge hassle for our staff.


Q: Can I place an order over the phone?

A: We prefer not to take orders over the phone, because verbal orders have a much higher potential of having incorrect details entered. You need to be 100% certain with the order confirmation we give you. However, If you are uncomfortable with placing an order online, or having an issue with our website, we are happy to help.


Q: Where are you located?

A: We are located in Cascade Mountains near Leavenworth, WA.


Q: Can I come check out your operation or buy products at your physical location?

A: Unfortunately we are not open to the general public. We do not have a public store front and do not keep a large amount of holsters in stock.


Q: I have a Glock, and I see you offer something called an MOS. What is MOS? Does my Glock have it?

A: The MOS (Modular Optics System) is a factory red dot sight mounting system available for select models of Glocks. If you are unsure of what it is, or if you haven’t bought your Glock in the last year chances are it does not have the system.


Q: Does my firearm have an extended slide release?

A: Extended slide releases are aftermarket add-ons most commonly installed in Glocks and 1911s. If you have not modified your firearm from the standard factory configuration there is no need to select “extended slide release.”


Q: Do your holsters work with Gen 5 Glocks?

A: Yes, all our molds are set up to accommodate all generations of Glocks, including the Gen5.


Q: What camo pattern or color works best for a certain environment?

A: This is a difficult question for us to answer; however the following is a general suggestion:

Best all-around: MAS Grey or Storm Grey.

Arid or Dry environments: Multicam Arid, Kryptek Nomad, ATACs AU, Hexcam WASTELAND7 , Coyote Tan.

Transitional Environments : Multicam, Kryptek Highlander, Next Camo Vista, Next Camo Bonz, HEXCAM5, MAS Grey.

Forest or Jungle: Multicam TropicOD Green, Kryptek Mandrake, Hexcam Wychwood9, Next Camo Vista.

Alpine or Mountain environments: Kryptek Highlander, Multicam, Kryptek Altitude, Next Camo Vista, MAS Grey.

Snow: Kryptek Yeti

Urban: Storm Grey, Multicam Black, Kryptek Raid, Kryptek Typhon, MAS Grey.

Everyday carry, discrete: Carbon Fiber (looks great with coyote or storm grey back shell), Coyote, MAS grey, Black, Storm Grey.

Open carry/Range/Just for Fun: Next Camo Vista PINK, Carbon Fiber, Pink, Next Camo Bonz, and soon to be released novelty patterns (American flag, Constitution, etc)

 


 

STORE POLICIES:

Privacy

Gunfighters, LLC dba GunfightersINC respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Gunfighters, LLC dba GunfightersINC  without your consent, except as required by law or to protect Gunfighters, LLC dba GunfightersINC its customers, or the public, and then only with partners who share Gunfighters, LLC dba GunfightersINC commitment to protecting your privacy and data. At any time you may contact Gunfighters, LLC dba GunfightersINC with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

Privacy and Data Security

At Gunfighters, LLC dba GunfightersINC,your right to privacy and data security is a primary concern. We comply with, and will continue to comply with all applicable industry standards. Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the Industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address so that it CANNOT be read over the internet.  Gunfighters, LLC dba GunfightersINC has very strict policies and procedures designed to protect the privacy of our applicants and customers. We do not sell or share personal or business information. The collection of personal and business information is solely for the purpose of payment transaction processing services, in which Gunfighters, LLC dba GunfightersINC may contract or subcontract with third parties engaged in the business of transaction processing and authorization.

Credit card refunds

Gunfighters, LLC dba GunfightersINC processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Returns may be subject to a 20% restocking fee. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Returns policy

Gunfighters, LLC dba GunfightersINC guarantees the quality of all our holsters and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance at customersupport@gunfightersinc.com

Delivery Policies

All orders by default ship USPS Priority Mail. Please insure that your address is compatible with USPS. . USPS is the most inexpensive and fastest way for us to ship holsters. We charge a flat rate of $9.00 anywhere in the US for USPS shipping. If you would like to ship your order via a different carrier the shipping rate will need to change – please call the office at 509-470-8277 for upgrade options.